Kubernetes Support & Managed Services: Professioneller Betrieb für deutsche Unternehmen

Kubernetes Support Tiers
├── Basic Support (5k/Month)
│   ├── Business Hours Support
│   ├── Email Support
│   ├── Documentation
│   └── Community Resources
├── Standard Support (10k/Month)
│   ├── 24/7 Support
│   ├── Phone Support
│   ├── Priority Response
│   └── Monthly Reviews
├── Premium Support (20k/Month)
│   ├── Dedicated Engineer
│   ├── SLA Guarantees
│   ├── Proactive Monitoring
│   └── Quarterly Reviews
└── Enterprise Support (50k/Month)
    ├── On-Site Support
    ├── Custom SLAs
    ├── Strategic Consulting
    └── Training Programs

# Managed Services Portfolio
apiVersion: v1
kind: ConfigMap
metadata:
  name: managed-services
data:
  services.yaml: |
    infrastructure_management:
      - name: "Cluster Management"
        description: "Kubernetes Cluster Setup und Wartung"
        sla: "99.9% Uptime"
        response_time: "15 Minuten"
      
      - name: "Monitoring & Alerting"
        description: "24/7 Monitoring und Proactive Alerts"
        sla: "99.9% Monitoring Uptime"
        response_time: "5 Minuten"
      
      - name: "Backup & Recovery"
        description: "Automated Backups und Disaster Recovery"
        sla: "RTO 4 Stunden, RPO 1 Stunde"
        response_time: "30 Minuten"

    application_management:
      - name: "Deployment Management"
        description: "CI/CD Pipeline Management"
        sla: "99.5% Deployment Success"
        response_time: "30 Minuten"
      
      - name: "Security Management"
        description: "Security Hardening und Compliance"
        sla: "100% Security Compliance"
        response_time: "1 Stunde"
      
      - name: "Performance Optimization"
        description: "Performance Monitoring und Optimization"
        sla: "99% Performance SLA"
        response_time: "2 Stunden"

# 24/7 Monitoring Configuration
apiVersion: apps/v1
kind: Deployment
metadata:
  name: monitoring-stack
spec:
  replicas: 3
  selector:
    matchLabels:
      app: monitoring
  template:
    metadata:
      labels:
        app: monitoring
    spec:
      containers:
        - name: prometheus
          image: prom/prometheus:latest
          ports:
            - containerPort: 9090
          volumeMounts:
            - name: prometheus-config
              mountPath: /etc/prometheus
            - name: prometheus-data
              mountPath: /prometheus

        - name: grafana
          image: grafana/grafana:latest
          ports:
            - containerPort: 3000
          env:
            - name: GF_SECURITY_ADMIN_PASSWORD
              valueFrom:
                secretKeyRef:
                  name: grafana-secret
                  key: admin-password

        - name: alertmanager
          image: prom/alertmanager:latest
          ports:
            - containerPort: 9093
          volumeMounts:
            - name: alertmanager-config
              mountPath: /etc/alertmanager
      volumes:
        - name: prometheus-config
          configMap:
            name: prometheus-config
        - name: prometheus-data
          persistentVolumeClaim:
            claimName: prometheus-pvc
        - name: alertmanager-config
          configMap:
            name: alertmanager-config

# Alerting Configuration
apiVersion: v1
kind: ConfigMap
metadata:
  name: alerting-rules
data:
  alerts.yaml: |
    critical_alerts:
      - name: "Cluster Down"
        condition: "kubernetes_cluster_up == 0"
        severity: "critical"
        response_time: "5 minutes"
        escalation: "immediate"
      
      - name: "High CPU Usage"
        condition: "cpu_usage > 90% for 5m"
        severity: "warning"
        response_time: "15 minutes"
        escalation: "1 hour"
      
      - name: "High Memory Usage"
        condition: "memory_usage > 90% for 5m"
        severity: "warning"
        response_time: "15 minutes"
        escalation: "1 hour"
      
      - name: "Pod Crash"
        condition: "pod_restart_count > 5 in 1h"
        severity: "critical"
        response_time: "10 minutes"
        escalation: "30 minutes"

    business_alerts:
      - name: "Application Down"
        condition: "application_health == 0"
        severity: "critical"
        response_time: "5 minutes"
        escalation: "immediate"
      
      - name: "High Response Time"
        condition: "response_time > 2000ms for 2m"
        severity: "warning"
        response_time: "30 minutes"
        escalation: "2 hours"

# Incident Management Process
apiVersion: v1
kind: ConfigMap
metadata:
  name: incident-process
data:
  process.yaml: |
    incident_severity:
      sev1_critical:
        description: "Complete service outage"
        response_time: "5 minutes"
        resolution_time: "1 hour"
        escalation: "immediate"
        notification: "phone + email + slack"
      
      sev2_high:
        description: "Major functionality impaired"
        response_time: "15 minutes"
        resolution_time: "4 hours"
        escalation: "1 hour"
        notification: "email + slack"
      
      sev3_medium:
        description: "Minor functionality impaired"
        response_time: "1 hour"
        resolution_time: "8 hours"
        escalation: "4 hours"
        notification: "email"
      
      sev4_low:
        description: "Cosmetic issues"
        response_time: "4 hours"
        resolution_time: "24 hours"
        escalation: "8 hours"
        notification: "email"

    escalation_process:
      level1: "On-call Engineer"
      level2: "Senior Engineer"
      level3: "Engineering Manager"
      level4: "CTO"

# Automated Incident Response
apiVersion: batch/v1
kind: CronJob
metadata:
  name: incident-response
spec:
  schedule: '* * * * *' # Every minute
  jobTemplate:
    spec:
      template:
        spec:
          containers:
            - name: incident-handler
              image: incident-handler:latest
              command: ['python', 'handle_incidents.py']
              env:
                - name: SLACK_WEBHOOK
                  valueFrom:
                    secretKeyRef:
                      name: slack-secret
                      key: webhook
                - name: PAGERDUTY_API_KEY
                  valueFrom:
                    secretKeyRef:
                      name: pagerduty-secret
                      key: api-key
          restartPolicy: OnFailure

# Proactive Maintenance Schedule
apiVersion: v1
kind: ConfigMap
metadata:
  name: maintenance-schedule
data:
  schedule.yaml: |
    daily_maintenance:
      - name: "Health Checks"
        time: "06:00 UTC"
        tasks:
          - "Cluster health check"
          - "Node status verification"
          - "Pod health validation"
      
      - name: "Backup Verification"
        time: "08:00 UTC"
        tasks:
          - "Backup integrity check"
          - "Restore test"
          - "Backup cleanup"

    weekly_maintenance:
      - name: "Security Updates"
        day: "Sunday"
        time: "02:00 UTC"
        tasks:
          - "Security patch review"
          - "Vulnerability scan"
          - "Access review"
      
      - name: "Performance Optimization"
        day: "Saturday"
        time: "04:00 UTC"
        tasks:
          - "Resource usage analysis"
          - "Performance tuning"
          - "Cost optimization"

    monthly_maintenance:
      - name: "Comprehensive Review"
        day: "First Sunday"
        time: "00:00 UTC"
        tasks:
          - "Full cluster audit"
          - "Capacity planning"
          - "Documentation update"

# Automated Update Process
apiVersion: apps/v1
kind: Deployment
metadata:
  name: update-manager
spec:
  replicas: 1
  selector:
    matchLabels:
      app: update-manager
  template:
    metadata:
      labels:
        app: update-manager
    spec:
      containers:
        - name: update-manager
          image: update-manager:latest
          command: ['python', 'manage_updates.py']
          env:
            - name: UPDATE_WINDOW
              value: '02:00-04:00 UTC'
            - name: NOTIFICATION_CHANNEL
              value: 'slack'
            - name: ROLLBACK_THRESHOLD
              value: '5%'
          volumeMounts:
            - name: update-config
              mountPath: /config
      volumes:
        - name: update-config
          configMap:
            name: update-config

# Resource Optimization Service
apiVersion: apps/v1
kind: Deployment
metadata:
  name: resource-optimizer
spec:
  replicas: 1
  selector:
    matchLabels:
      app: resource-optimizer
  template:
    metadata:
      labels:
        app: resource-optimizer
    spec:
      containers:
        - name: optimizer
          image: resource-optimizer:latest
          command: ['python', 'optimize_resources.py']
          env:
            - name: OPTIMIZATION_INTERVAL
              value: '1h'
            - name: COST_THRESHOLD
              value: '1000'
            - name: PERFORMANCE_THRESHOLD
              value: '80%'
          volumeMounts:
            - name: optimization-config
              mountPath: /config
      volumes:
        - name: optimization-config
          configMap:
            name: optimization-config

# Cost Monitoring Dashboard
apiVersion: v1
kind: ConfigMap
metadata:
  name: cost-monitoring
data:
  dashboard.yaml: |
    cost_metrics:
      - name: "Infrastructure Cost"
        query: "sum(infrastructure_cost)"
        alert_threshold: 10000
        unit: "EUR/month"
      
      - name: "Application Cost"
        query: "sum(application_cost)"
        alert_threshold: 5000
        unit: "EUR/month"
      
      - name: "Storage Cost"
        query: "sum(storage_cost)"
        alert_threshold: 2000
        unit: "EUR/month"
      
      - name: "Network Cost"
        query: "sum(network_cost)"
        alert_threshold: 1000
        unit: "EUR/month"

    optimization_recommendations:
      - type: "Resource Right-sizing"
        description: "Optimize resource requests and limits"
        potential_savings: "20-30%"
      
      - type: "Auto-scaling"
        description: "Implement HPA and VPA"
        potential_savings: "15-25%"
      
      - type: "Spot Instances"
        description: "Use spot instances for non-critical workloads"
        potential_savings: "50-70%"

# Security Monitoring Service
apiVersion: apps/v1
kind: Deployment
metadata:
  name: security-monitor
spec:
  replicas: 2
  selector:
    matchLabels:
      app: security-monitor
  template:
    metadata:
      labels:
        app: security-monitor
    spec:
      containers:
        - name: security-monitor
          image: security-monitor:latest
          command: ['python', 'monitor_security.py']
          env:
            - name: SCAN_INTERVAL
              value: '1h'
            - name: VULNERABILITY_THRESHOLD
              value: 'high'
            - name: COMPLIANCE_STANDARDS
              value: 'ISO27001,GDPR,BSI'
          volumeMounts:
            - name: security-config
              mountPath: /config
            - name: audit-logs
              mountPath: /logs
      volumes:
        - name: security-config
          configMap:
            name: security-config
        - name: audit-logs
          persistentVolumeClaim:
            claimName: audit-logs-pvc

# Compliance Management
apiVersion: v1
kind: ConfigMap
metadata:
  name: compliance-management
data:
  compliance.yaml: |
    standards:
      gdpr:
        requirements:
          - "Data encryption at rest"
          - "Data encryption in transit"
          - "Access logging"
          - "Data retention policies"
        checks:
          - "encryption_enabled"
          - "access_logs_enabled"
          - "retention_policies"
      
      iso27001:
        requirements:
          - "Information security management"
          - "Risk assessment"
          - "Access control"
          - "Incident management"
        checks:
          - "security_policies"
          - "risk_assessment"
          - "access_control"
      
      bsi:
        requirements:
          - "IT-Grundschutz"
          - "Security baseline"
          - "Monitoring"
          - "Incident response"
        checks:
          - "grundschutz_compliance"
          - "security_baseline"
          - "monitoring_enabled"